The Grove, one of the UK’s leading 5* resorts is recruiting for a Golf Operations Assistant (GOA) to join their award winning team to create a positive guest experience by assisting in the day to day running of the golf operation and golf shop and delivering customer service standards.
- To liaise with all relevant contacts both internal and external and using information available; prepare for the day ahead to the required standard, ensuring guest satisfaction
- To maintain standards and consistency of delivery of service as directed and in accordance to the policies and procedures set by the department
- Ensure timely and accurate completion of assigned individual tasks
- To ensure any Guest requests and complaints are handled effectively and any outside your area of expertise are raised immediately to the appropriate level
- Ensuring all maintenance dockets are filled in correctly and faults are followed up to maintain the physical product
- To work within all company policies with specific reference to the Health and Safety at Work Act
Location: Chandler’s Cross, Hertfordshire