Posted 1 year ago

The Grove, one of the UK’s leading 5* resorts is recruiting for a Golf Operations Assistant (GOA) to join their award winning team to create a positive guest experience by assisting in the day to day running of the golf operation and golf shop and delivering customer service standards.

Key responsibilities:

  • To liaise with all relevant contacts both internal and external and using information available; prepare for the day ahead to the required standard, ensuring guest satisfaction
  • To maintain standards and consistency of delivery of service as directed and in accordance to the policies and procedures set by the department
  • Ensure timely and accurate completion of assigned individual tasks
  • To ensure any Guest requests and complaints are handled effectively and any outside your area of expertise are raised immediately to the appropriate level
  • Ensuring all maintenance dockets are filled in correctly and faults are followed up to maintain the physical product
  • To work within all company policies with specific reference to the Health and Safety at Work Act

 

Location: Chandler’s Cross, Hertfordshire

Package: Competitive

 

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